1.  Application

1.1  The relationship between the Application Provider (Application Provider, us, we) and you in connection with the Application and any other related services is governed by:

(a) these Terms & Conditions; and

(b) where the Application is provided to you via another platform (such as Apple's App Store, or Google's Play Store), that platform provider's Application End User License Agreement (General Conditions), (collectively, this Agreement).

1.2  To the extent that any of these Terms & Conditions are inconsistent with the General Conditions, these Terms & Conditions prevail.

1.3  Your use of the Application will constitute and evidence your unqualified acceptance of this Agreement.

2.  Grant of licence

2.1  Subject to this Agreement, by registering to use the Application as a User, the Application Provider grants you a revocable, personal, non-exclusive and non-transferable licence and right to use the Application.

2.2  Upon your registration you will be provided with a User Account. Subject to this Agreement, your User Account may grant you access to use the Application in the following capacities:

(a) Patient;

(b) Primary Carer; or

(c) Supporter.

2.3  A Primary Carer’s access to a Patient's User Account shall be determined by the Patient.

2.4  Once you have downloaded the Application, you will be required to register your personal details to the Application Provider. You may also elect to provide details to Third Party Providers. You must provide accurate, complete and up-to-date information as requested. It is your responsibility to inform the Application Provider of any changes to your registration information.  We will handle your personal information in accordance with our Privacy Policy https://www.thrivor.com/privacy-policy. 

3. Term

This Agreement commences on the date that you download the Application and will remain in force for perpetuity until terminated by either party.

4. Services 

4.1  The Application Provider provides the Application for the purpose of:

(a) assisting Users by providing a communication tool to help manage the everyday challenges associated living with a medical illness; 

(b) connecting Users with products and services that aim to improve their experience beyond the healthcare system, (collectively, the Intended Purpose); and 

(c) receiving appointments, communications and payments relating to third parties such as clinical trial sites. 

The Application is not a health or medical service.  It is not intended to replace any health or medical services. 

4.2  In providing the Application to you, the Application Provider may allow you to enter User Content into a User Account for the purposes of:

(a) creating and updating your profile and entering and updating related information on the Application;

(b) streamlining the administration of services to people undertaking medical treatment;

(c) creating and searching for tasks to be completed by Users;

(d) connecting Users with Third Party Providers;

(e) communicating with friends and family; and

(f) any other purpose at the Application Provider's discretion which is consistent with the Intended Purpose.

4.3  You acknowledge that you are aware that, and you agree that the Application Provider has no responsibility for:

(a) the conduct of any User; 

(b) any thing done using the Application; 

(c) where a User engages a Third Party Provider through the Application to provide goods or services, the conduct of the Third Party Provider;

(d) the accuracy, quality or otherwise acceptability or delivery of any goods or services provided by a Third Party Provider;

(e) any interaction (in any form) between a User and a Third Party Provider;

(f) any additional legal obligations for which a you become bound including any obligations owed by a User to a Third Party Provider; and

(g) any additional costs, fees, expenses or liabilities (whether incurred directly or indirectly) which are incurred by a User and are not contemplated by this Agreement; and

(f) not attending an appointment.

5. Conditions of use of the Application

5.1  Unless otherwise agreed in writing by the Application Provider, you must only use the Application for purposes that are consistent with the Intended Purpose or as otherwise directed in writing by the Application Provider.

5.2  You must at all times comply with the terms and conditions of this Agreement.

5.3  You acknowledge and agree that:

(a) you are responsible for anything done using your User Account (whether or not authorised by you); and for ensuring that no unauthorised persons access your User Account;

(b) in addition to any database that may be compiled through your use of the Application, it will be necessary for the Application Provider to record in a database all data received by it via your use of the Application, and that such database will at all times be the property of the Application Provider; and

(c) to the extent permitted by law, the Application Provider may send you emails, text messages, notifications and any other alerts in connection with your use of the Application.

5.4  You must not directly or indirectly:

(a) copy, alter, modify, reverse engineer, translate, disassemble or de-compile any part of the Application;

(b) grant any party a sub-licence to access or use the Application for any purpose;

(c) distribute or resell access to the Application to any person;

(d) adapt, create derivative works of, or otherwise modify any part of the Application;

(e) circumvent the operation of any part of the Application or security measure used by it (including in respect of any means of accessing any User Account) in any way;

(f) use the Application in any way that:

(i) is inconsistent with the Privacy Policy or is a misuse of any person's confidential information;

(ii) represents that the Application Provider endorses, has reviewed or in any way agrees with the material communicated by you;

(iii) is misleading or deceptive; 

(iv) may affect the availability of the Application or causes interference to the normal operation of the Application;

(v) is defamatory or may be defamatory; 

(vi) breaches any law; or 

(vii) is considered by the Application Provider to be offensive, obscene, violent, harassing, threatening, abusive, illegal or otherwise objectionable; or

(g) encourage, assist, permit, or grant the right or ability to any other party to engage in conduct similar to that in this clause 5.4.

5.5  From time to time, the Application Provider may alter or vary the Application and/or this Agreement. These alterations may, among other things, have the effect of:

(a) providing a means of using enhanced or added functionality;

(b) increasing any Service Fees or introducing new Service Fees; or

(c)  removing or restricting access to functionality that had previously been available. 

5.6  This clause 5 survives termination of this Agreement for any reason.

6.  User Accounts

6.1  Upon registering for the Application, you will be provided with a User Account. Your User Account will consist of User Content uploaded by yourself and the Application Provider as well as various other data inputted by the Application Provider and other User Accounts that you have authorised.

6.2  A User Account that is registered as a Patient may only be created, accessed or managed by:

(a) that User Account; or

(b) other User Accounts that are authorised to access the User Account as a Primary Carer.

6.3  Before a Primary Carer may access a Patient's User Account, that Patient (or Primary Carer where authorised) must provide consent.  If you are a Patient, you may grant such access or permissions to a Primary Carer to view, access or use (as provided by the Application) your User Account at your complete discretion. Where you have authorised a Primary Carer to grant such access or permissions, the Primary Carer may do so as if the Primary Carer were the Patient.

6.4  Where you are using or accessing the Application to assist a Patient as a Primary Carer, you acknowledge that your use of the Application in such capacity will automatically be suspended or terminated upon suspension or termination of the relevant Patient registration.

6.5  You must keep confidential and safeguard from unauthorised use any user names and passwords required to access any facility forming part of, or made available while using, the Application.

7.  Fees, Invoicing and payment  

7.1  The Application Provider will not invoice you for downloading the Application. 

7.3  You may be charged Service Fees for using the Application in certain circumstances, including in connection with engaging a Third Party Provider. However, you will not incur or be charged Service Fees unless you expressly consent to incurring such fees through your use of the Application.

7.4  You acknowledge that:

(a) where you agree to purchase goods or services from a Third Party Provider using the Application, your liability to that Third Party Provider (including payment for such goods or services) will be governed by the Third Party Provider's terms and conditions; and

(b) in certain circumstances the Application Provider may receive commissions or rebates from a Third Party Provider in connection with your purchase of a product or service from a Third Party Provider.

7.5   Where applicable, the Service Fees are payable in the form directed by the Application Provider, which may include direct debit to the Application Provider’s nominated bank account and, if required by the Application Provider, you will execute a direct debit authority in favour of the Application Provider and do anything else reasonably required to establish and maintain that direct debit facility during the term for the payment of the Service Fees owing from time to time to the Application Provider. The Application Provider’s invoices are otherwise payable within 14 days of invoice. 

7.6  Where applicable, upon receipt of an invoice by the Application Provider, you must pay the Application Provider the Service Fees.

7.7  Where applicable, if you fail to pay any invoice by the due date for payment, then the Application Provider may suspend your User Account.

8. Wallet 

8.1 Your User Account will offer you the opportunity to create and use a digital wallet, which can be accessed through the Application (the Wallet).

8.2 If You elect to use the Wallet function in the Application, You will be required to provide your bank card or credit card details. The Application Provider will hold this information in accordance with clause 12.  

8.3 Your Wallet:

(a) may not be credited with more than $1,000 in value at any one time; 

(b) may receive credit either by you transferring funds into your Wallet directly from your bank account, or by other third parties authorised by Thrivor to transfer funds into your Wallet. 

8.4 You may access the credit held in the Wallet for the purposes of acquiring goods or services or, subject to clause 8.5 for the purpose of being reimbursed for goods or services already acquired. 

8.5 To receive any reimbursement or transfer of funds from the Wallet, you will be required to provide the Application Provider with your bank account details and to request a transfer of funds into your bank account using the Application. You will also be required to provide the Application Provider with appropriate proof of identity. 

8.6 You, and any party that has contributed money to the Wallet, may view the details of the Wallet using the Application. 

8.7 The Application Provider may communicate with you about the Wallet using the Application, via email, notification from the Application or SMS communication. 

8.8 You will not be entitled to receive any interest on funds held in the Wallet.  You are not permitted to overdraw the Wallet. However if for any reason the Wallet does become overdrawn, then the Application Provider may charge interest on the overdrawn amount.   

8.9 Using the Application, you can choose to apply the credit in any way the Application Provider permits or suggests, or to leave the credit in the Wallet.  The Application Provider may apply the credit (or any part of it) to an amount which is overdue to the Application Provider, if any.

8.10 You agree to pay a surcharge and/or transaction fees on applicable transactions made by credit card. 

9. Third party communications 

9.1 You acknowledge and agree to receive correspondence from various Third Party Providers regarding appointments, reimbursements and other communications. These notifications will be provided via email, notification via the Application or SMS communications. 

9.2 It is your responsibility to accept any Third Party Provider appointments and must mark them as attended in the Wallet.

10.  Intellectual property 

10.1  You acknowledge that the Application is the subject of copyright and other intellectual property rights. 

10.2  You must not at any time do or permit any act to be done that infringes those intellectual property rights.

11.  Support

11.1  During the Term, the Application Provider will take reasonable steps to ensure the availability of the Application.

11.2  The Application Provider is not required to provide support in relation to the Application however it may do so at its absolute discretion.

11.3 When reporting a problem or issue to the Application Provider, you must use reasonable endeavours and do all things reasonably necessary (as directed by the Application Provider) to assist the Application Provider in resolving that problem or issue, including executing all necessary documents and updating any electronic systems.

12.  Privacy 

12.1  The Application Provider warrants that it will comply with the Privacy Policy in relation to personal information collected using or stored in the Application or Your User Account.

12.2  You warrant that you have read and understood the Privacy Policy, a copy of which is available on the Website.

12.3 The Application Provider will collect your personal information in order to provide services to you, to consider your application for services, to determine appropriate payment amounts and payment timing for you and to help manage our relationship with you. 

12.4 The Application Provider may disclose your personal information to third parties including the Third Party Providers. Any relevant Third Party Providers may disclose your personal information to us, to third parties including its service providers, to others providing services to you and to your authorised representatives or your legal advisers (e.g. when requested by you to do so). The Application Provider uses Third Party Providers who are in some cases located outside of Australia, for example in the USA or India. A relevant Third Party Providers may use third party service providers who are in some cases located outside of Australia, for example in New Zealand or the Philippines, but will take reasonable steps to ensure that the third party service providers comply with the Privacy Policy. You consent to the Application Provider doing so for the purposes of providing the services. 

12.5 The Application Provider may also use your personal information to market its or any Third Party Provider's services to you, including via telephone (this consent lasts indefinitely), mail, targeted digital marketing, email and SMS. 

12.6 The Privacy Policy contains information about how you may seek to access information that the Application Provider holds (or any relevant Third Party Providers holds) about you and seek correction of that information. The Privacy Policy also contains information about how you can complain about a privacy breach and how the Application Provider (and any relevant Third Party Providers) will deal with such a complaint.   

13.  Confidentiality

13.1  You acknowledge the confidentiality and the proprietary nature of the Application Provider’s and other Users' Confidential Information and that no right, entitlement or interest in that Confidential Information is extended to or conveyed to you other than for the purposes contemplated by this Agreement. You undertake and agree that you will:

(a) keep all of the Application Provider’s and other User's Confidential Information confidential; and

(b) only use the Application Provider’s and other User's Confidential Information for purposes consistent with the Intended Purpose.

13.2  You acknowledge that a breach of this clause 13 may cause the Application Provider or other User irreparable damage for which monetary damages would not be an adequate remedy. 

13.3  You acknowledge that this clause 13 may be relied upon and enforced by other Users in accordance with its terms, even though those persons are not party to it.

13.4  The obligations under this clause 13 survive termination of this Agreement for any reason.

14.  Warranty and liability 

14.1  You acknowledge that:

(a)   the Application Provider does not provide Medical Advice and that you must not rely on or interpret any representation (however made) in connection with the Application or the Application Provider as constituting any form of Medical Advice;

(b) the Application Provider makes no warranty or representation that your use of the Application will comply with any applicable laws in respect of health services;

(c) the Application will not be uninterrupted or error-free;

(d) the performance of the Application (including response times) will depend on factors outside the parties’ control including the design and performance of your information technology systems, and the state of the relevant telecommunications networks and their interconnections and network status;

(e) although the Application Provider will implement reasonable security procedures, it cannot warrant that unauthorised access to information and data cannot occur;

(f) you have relied on your own independent assessment and judgment in determining whether the Application meets your needs and requirements; and

(g) you are solely responsible for the accuracy, quality, integrity and legality of, and the method of collection of, any data submitted via the Application by you or your agents.

14.2  Unless this Agreement provides otherwise, to the extent permitted by the law, the Application Provider expressly excludes all conditions and warranties whether express or implied, statutory or otherwise. 

14.3  In no event will the Application Provider be liable to you or any other party for any indirect, punitive, special, incidental or consequential loss in connection with or arising out of this Agreement or your access to or use of the Application (including for loss of profits, use, data, or other economic advantage), regardless of how it arises, whether for breach of this Agreement or on any other basis, and even if it has been previously advised of the possibility of such damage. 

14.4  The Application Provider will have no liability in respect of any claim, loss or damage an unauthorised party's access or use of your User Account (unless that party's access is attributable to the negligence or wilful misconduct of the Application Provider):

(a) any use of a Patient's User Account by a Primary Carer;

(b) any addition to or modifications to the Application made or procured by you which are not created or supplied by or on behalf of the Application Provider;

(c)  any interaction you have with a Third Party Provider via the Application;

(d) the provision and use of private information included in the Application, including any bank account or credit card details; 

(e) any failure by a Third Party Provider to provide you with any goods or services (or the quality or merchantability thereof) which are procured (whether directly or indirectly) via the Application; or

(f)   your use of the Application in any way other than in accordance with this Agreement or as otherwise specified by the Application Provider.

14.5  The Application Provider’s liability arising out of or in connection with this Agreement or your access to or use of the Application (whether in contract, equity, negligence, tort or for breach of statute or otherwise) will be reduced by the extent, if any, to which you or any other party contributed to the loss.

14.6  The cumulative liability of the Application Provider for any breach of any conditions or warranties in this Agreement, and your sole and exclusive remedy in relation to such breaches will be limited to in the case of the Application, at the Application Provider’s option:

(a) supplying the Application again; or

(b) paying the cost of having the Applications supplied again.

14.7  To the extent permitted by law, you will indemnify the Application Provider, its respective employees, agents and contractors (each an Indemnified Party) against any loss, damage or liability which any of them suffers or incurs as a result of a breach of this Agreement by you.

14.8  This clause 14 survives termination of this Agreement for any reason.

15. Suspension

The Application Provider may suspend the Application or your access to the Application at any time, by providing you notice if:

(a) the Application Provider reasonably believes that you or your agents are in breach of this Agreement;

(b) any action taken or required to be taken in accordance with this Agreement contravenes or may contravene any law or code of conduct;

(c) such suspension would assist in achieving the Intended Purpose; or

(d) your User Account has not been used for a period of 6 months or more. 

16.  Termination

16.1  This Agreement and your User Account may be terminated by the Application Provider at its sole discretion by providing notice to you.

16.2  Without limiting clause 16.1, the Application Provider may terminate if your User Account has not been used for a period of 9 months.

16.3  You may terminate this Agreement by uninstalling and deleting all copies of the Application provided to you pursuant to this Agreement.

16.4  On termination of this Agreement for any reason:

(a) the Application Provider may invoice you for all services provided but not yet invoiced, and all unpaid moneys will immediately become due and payable;

(b) you will cease to have any rights to access the Application through your User Account;

(c) the Application Provider may, at its discretion, either delete or retain copies of any or all data (including any personal information) that you have provided to the Application Provider in connection with your User Account. Where the Application Provider retains copies of such data, the data will be the property of the Application Provider; and 

(d) the Application Provider will reimburse or transfer those funds to which you may be entitled from the Wallet, subject to the terms of this document including clause 8.5.

16.5  Termination of this Agreement is without prejudice to any other rights or remedies that a party may have under this Agreement or at law, and will not affect any accrued rights or liabilities of either party.

17.  Electronic transactions and verification 

17.1  You acknowledge and agree that any consent, agreement or authority that you provide via the Application may be made as an electronic transaction and, in those circumstances, such transaction will be binding on you.

17.2 Any communications between you and the Application Provider will be validly sent, received or served by being sent, to the email address you have provided the Application Provider or otherwise to the Application Provider's most recent known address for you (or contact details we have of the user as we may only have a mobile number ).

17.3  You are solely responsible for verifying the identity of any signatory to an electronic transaction to which you are a party.

18.  General provisions

18.1  Amendments

The Application Provider reserves the right to amend the terms and conditions of this Agreement from time to time.  Amendments will be effective immediately upon notification on the Website. Your continued use of the Application following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

16.2   Assignment & Subcontracting 

You must not transfer any right or liability under this Agreement without the Application Provider’s prior written consent, except where this Agreement provides otherwise.  The Application Provider may subcontract, novate or assign the provision of any services or any of its rights or obligations under this Agreement.

18.3  Waiver 

Failure, delay or neglect by a party to enforce a term of this Agreement is not to be construed as a waiver of that term or the party’s rights, or a consent to, waiver of, or excuse for any other different, continuing, or subsequent breach. 

18.4 Governing law

This Agreement and the licence granted under it, will be governed and construed in accordance with the laws of Victoria, Australia, regardless of the principles of conflict of laws thereof, and the parties submit to the exclusive jurisdiction of the Victorian courts over all disputes arising in connection with this Agreement.

18.5  Severability

Any provision of this Agreement which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions of this Agreement or the validity of that provision in any other jurisdiction.

19.  Definitions and Interpretation

In this Agreement, unless the context otherwise requires:

Application means software and services provided by the Application Provider in connection with the delivery of the Thrivor web & mobile application accessible from:

(a) the Website; and

(b) mobile application marketplaces;

Application Provider means Thrivor Pty Ltd ACN 611 522 144;

Confidential Information means all information of or relating to the Application Provider, or any Related Corporation or its licensor (including the source and object code form subsisting in the Application);

GST and Tax Invoice have the meanings given to those terms in the A New Tax System (Goods and Services Tax) Act 1999 (Cth);

Intended Purpose has the meaning given to that term in clause 4.1;

Medical Advice means any medical advice provided by a Medical Practitioner;

Medical Practitioner means a medical practitioner, doctor, physician, or other healthcare provider qualified to provide Medical Advice;

Health care Professional means third party using the Thrivor platform to send users appointments, comms and or payments.

Patient means a User Account that registers to use the Application as a patient or their legal guardian or authorised agent;

Primary Carer means a person who has been authorised by a Patient to create, use or manage the Patient's interaction with the Application;

Privacy Policy means the Application Provider's privacy policy as amended from time to time which is available on the Website;

Related Corporation means a “related body corporate” as defined in the Corporations Act 2001 (Cth);

Services Fees means the fees charged by the Application Provider for services as published on the Application from time to time;

Support Crew Member means any person (including a body corporate) who has been nominated by a Patient or a Primary Carer to assist or otherwise use the Application in connection with the Intended Purpose as determined by a Patient or Primary Carer;

Third Party Provider means a third party goods or service provider who has been engaged by a User via the Application;

User or you includes the following users of the Application:

(a) Patient;

(b) Primary Carer; or

(c)   Support Crew Member;

User Account means the account referred to in clause 6 of this Agreement;

User Content means data uploaded onto a User Account; and

Wallet has the meaning given to it in clause 8.1. 

Website means the Application Provider website at http://www.thrivor.com